Understanding the FTC's Mail, Internet, or Telephone Order Merchandise Rule

MOTSR is a rule enforced by the FTC that protects consumers who purchase merchandise by mail, phone, or Internet. It also applies to sellers who sell through sites like Amazon or eBay.

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Online shoe retailer Hey Dude, Inc. (Hey Dude) will pay $1.95 million to the Federal Trade Commission to settle charges that the company misled consumers by suppressing negative reviews, including more than 80 percent of reviews that failed to provide four or more stars out of a possible five. The FTC also contends the co…